In the event that the device password has been lost or forgotten, there are two methods that can be used to reset the password; email or security questions.
To start the password reset process select the icon on the login window.
From the Reset Type dropdown box select the Security Question option.
Enter the answer for each question presented and click next to proceed to the next step.
If the answers entered for each question are correct, it will now be possible to enter a new password for the device.
If the answers to the security questions are not known or have not been configured, it is possible to reset the password via email. Resetting the password via email relies on the fact the unit has been configured for internet access via P2P.
To start the password reset process select the icon on the login window. From the Reset Type dropdown box select the email option.
Depending on whether an email address has been set previously, one of two screens will appear.
If an email address has not be configured previously, the above screen will appear. Enter a valid email address to proceed the next step.
As there is no way the device can verify who is entering the email address at this point, it is highly recommended an email address is entered during initial installation.
With an email address configured, the window below will be displayed.
To proceed through the password reset process, the DMSS app must be installed on a mobile device. This can be downloaded from both the iOS (Apple Store) and Android (Google Play) app stores.
With DMSS installed follow the steps below
1. Open the DMSS app
2. Select "me" 3. Select Tool manager
4. Select "Password Resetting" 4. Scan the QR code on screen
Once completing the steps show on the previous page, an email will be sent to the registered email address on the recorder. Open the email to find the reset code, you may need to check your junk email if the email has not been received after a few minutes.
Enter the reset code in the Input Security Code box shown on the recorder menu and click Next.
It will now be possible to enter a new password for the device.